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ICE Solo

Store up to three emergency contacts and all your essential medical information on our secure database with ICE Solo.

Your ICE ID will alert emergency personnel to contact our call centre to obtain your potentially life-saving medical information. We will also get in touch with your nominated ICE contacts within a few minutes.

Complete the short application form online and we will send your card and welcome pack within 2 working days.

£18

ICE Family

We all want to keep our family safe – but we can’t be with them all the time. For parents whose children are at university, away on school trips or backpacking around the world, peace of mind costs just a few pounds a month.

After an initial payment of £30 for a year’s membership, it costs just £20 annually to renew your policy.

The ICE Family policy provides all the potentially life-saving benefits of our Solo package for every member of the family (up to a maximum of five family members).

Complete the short application form and we will send your welcome pack within 2 working days.

£30

ICE in your mobile phone

The original concept, conceived by Cambridge paramedic Bob Brotchie, involved putting the acronym ICE in front of your designated emergency contact.

Follow these hints to get the best out of ICE:

• Make sure the person whose name and number you are giving has agreed to be your ICE partner
• Make sure your ICE partner has a list of people they should contact on your behalf - including your place of work
• Make sure your ICE person's number is one that's easy to contact, for example a home number could be useless in an emergency if the person works full time
• Make sure your ICE partner knows about any medical conditions that could affect your emergency treatment - for example allergies or current medication
• Make sure if you are under 18, your ICE partner is a parent or guardian authorised to make decision on your behalf - for example if you need a life or death operation
• Should your preferred contact be deaf, then type ICETEXT then the name of your contact before saving the number

My phone doesn't show the callers name any more
This will be because your ICE contact number is a duplicate entry of another contact in your phone book. If you have two numbers the same, your phone won't know which one to display so it will show just the number. To get round this, simply type a * after the number under your ICE contact. It will still work and will cure the caller-ID problem.